Frequently Asked Questions (FAQ) for BMPK participants

When and where will the BMPK24 take place?

The BMPK24 will take place from May 13 - May 17, 2024 (main congress May 15 - May 17, 2024) at the Lufthansa Conference Center in Seeheim-Jugenheim, near Frankfurt am Main.

The address is:
Lufthansa Seeheim GmbH
Lufthansaring 1
64342 Seeheim

What are the opening hours of the BMPK and the Expo?

All participants check in at the SERVIEW Service Desk in the entrance area of the Lufthansa Training & Conference Center. There you will receive your name badge, any directions to your training room and all other information about the BMPK24.

  • Monday, May 13, 2024: Check-in: 8:00 - 9:00 a.m.
    Start of training: 9:00 a.m. in the training rooms
  • Tuesday, May 14, 2024: Check-In: 8:00 - 9:00 a.m.
    Start of training: 9:00 a.m. in the training rooms
  • Wednesday, May 15, 2024: Check-in: 8:00 - 9:00 a.m.
    Start of training: 9:00 a.m. in the training rooms

    Expo (trade exhibition) open from 9:00 a.m. - 6:00 p.m.

    Start of workshops & Pony Express: 9:00 a.m. - 12:00 p.m.

    Conference -Start: 1:00 p.m.
  • Thursday, May 16, 2024: Check-In: 8:00 - 9:00 a.m.
    Start of event: 9:00 a.m.
  • Friday, May 17, 2024: Check-in: 8:00 - 9:00 a.m.
    Event start: 9:00 a.m.

    Closing: approx. 2:30 p.m.

I have booked a training course/workshop. When will I receive my information?

Before the main congress opens its saloon doors on Wednesday, May 15, 2024, we are offering you the opportunity to take part in a SERVIEW training or workshop from May 13 - 15, 2024 from 12:00 noon. If you have booked the BMPK Nugget 3, 4 or 5, you will receive all the necessary information from our training management team in a separate email approx. 14 days in advance.

What travel options do I have?

Arrival is possible by car, train or plane with a subsequent shuttle ride. Details can be found in our Travel & Shuttle section.

Is there a shuttle service?

There is a free shuttle service between Frankfurt Airport and the congress hotel. Details can be found in our Arrival & Shuttle section.

Where can I park at the BMPK?

Parking in the adjacent parking garage is included in the congress price. There are approx. 500 parking spaces available. However, please note the maximum entry height of 2 meters.

In addition, there are further parking facilities in outdoor areas.

Is the content in German or English?

There will be program points in German as well as some in English. You will find a note in the BMPK app if the slot is in English.

Where can I find the BMPK program?

You can find the detailed program for 2024 in our app. Under the motto "Wild Wild Best", we will take you into the fearless world of IT pioneers from May 13 to May 17, 2024. The app is also available for all common smartphones

To the web app Download app

Among other things, you can look forward to captivating presentations by renowned keynote speakers, informative workshops and training sessions, two entertaining Western nights and the traditional Peter Maffay Foundation "Walk and Run". There will also be Pony Express specials such as the Brown Bag Session, Guided Tours and an ITSM-TOOL MEETUP.

To the specials Information on the workshops & training courses

Who gets the PRINCE2® 7 book from PeopleCert?

All BMPK participants receive a copy of the book PRINCE2® 7 in printed form and in German. 

What is the Pony Express?

The Pony Express consists of three events, the Brown Bag Session, the ITSM-TOOL MEETUP and the Guided Tour. These three events will take place on Wednesday, 15.05.2024 between 09:00 and 12:00. 

The Pony Express is included in the following packages (nuggets):

What is the BESTEXPERT Award?

The SERVIEW BESTEXPERT Award honors and recognizes outstanding projects in the areas of service management, project management and agility and is awarded by a jury.

You want to present your project on business-IT alignment to the experts and win the prestigious SERVIEW BESTEXPERT Award? Then register now: Contact us, briefly describe your innovation and present your project to the expert jury!

To the contact form

Is the BMPK barrier-free?

Yes, the entire congress hotel is barrier-free.

Basement 3, where the training courses/workshops and specialist lectures take place, is accessible via an elevator.

How do I become a participant for Conference?

You can register for Conference using the following options:

  • About booking our BMPK nuggets:
  • Registration via email to
  • Call our Customer Service Center at +49 (0) 6172 17744-60

To the tickets

Are 1-day tickets also available for the BMPK?

The BMPK nuggets are valid exclusively for the complete Conference. One Expo ticket per day can be purchased to visit the trade exhibition.

What is the Expo Ticket?

The Expo ticket entitles the holder to visit the BMPK24 trade exhibition (Expo) and is color-coded for this reason.

This means in detail:

  • One day (Wed.-Thurs. 9:00 to 18:00 and Fri. 9:00 to 14:30) access to the "BMPK-Expo"
  • On Wednesday from 9:00 to 12:00 you will receive free access to our ITSM-TOOL MEETUP
  • You will receive the book "PRINCE2 7th Edition" as a German print edition worth 99 € as a gift from the rights holder PeopleCert
  • Free parking
  • Lunch in the restaurant is not included (you are welcome to purchase this at the LH Conference Center reception for a fee).
  • No access to the specialist presentations in the streams and in the Conference hall
  • No access to the evening events on Wednesday and Thursday
  • No access to the Brown Bag Session and the Guided Tour
  • Note: If you would like to visit all the highlights, please select one of the five BMPK nuggets.

Do I have to wear my badge/access card?

You will receive your badge when you check in at the SERVIEW Service Desk. We ask you to wear your badge so that our congress team can recognize which areas you have access to. The badges differ due to the different packages.

Is there free WLAN at the BMPK?

Yes, there will be free WLAN for all visitors at the BMPK. This is easily accessible to the public.

When will my room be available / By when do I have to vacate my room?

Your room is usually available for check-in from 15:00.

We ask you to vacate the rooms by 11:00 am. Please note that the key card loses its validity after this time. A later departure is possible after consultation with the reception and depending on the availability of the room. The cost for late check-out is € 25.00 until 16:00 and the full room rate thereafter.

Gibt es einen Dresscode?

  • During the congress days: No special dress code - come as you feel.
  • Peter Maffay Foundation "Walk & Run": Make sure you wear sturdy shoes, it goes through the forest!
  • Round Up & Bonfire: No special dress code - come as you feel. As the event takes place outside in the evening in good weather, please remember to dress appropriately.
  • Wild Wild Best-(Dinner)-Party: No special dress code - come as you feel, but we are happy if you dress true to the motto "Wild Wild Best".

Is there a trade exhibition/expo and which companies can I meet there?

At BMPK24, you can expect well-known manufacturers of software solutions and services in all areas of modern best management practices. The exhibitors and sponsors who will be present in 2024 can be found here:

To the exhibitors To the Expo ticket


Who can take part in the Expo Rally?

Holders of a BMPK Nugget Ticket 1-5 can take part in the Expo Rally. Prizes and further information will be announced shortly.

What meals are included in Conference ?

  • Lunch (Mon. - Fri.)*1
  • Morning and afternoon break catering (Mon. - Fri.)1
  • Breakfast buffet when booking the brown bag session (Wednesday morning)1
  • Round-up & Bonfire (Wednesday evening)1
  • Wild Wild Best Party (Thursday night)1

* always on the days present depending on the booked congress package
1 does not apply to the Expo ticket

Are there evening events during the congress?

The BMPK24 Come2gether on Tuesday evening is the prelude to our congress and offers a perfect opportunity for all participants to get to know each other in a relaxed and friendly atmosphere.

Wednesday and Thursday evenings are all about the Wild West with our Round-up & Bonfire and our exuberant Wild Wild Best party .

Look forward to an exciting program and take the opportunity to get to know your colleagues better and exchange ideas in a relaxed atmosphere. Both evening events are included in the BMPK Nuggets 1-5. 

Learn more

All about the Peter Maffay Foundation "Walk & Run"

On May 15, 2024, the 11th Peter Maffay Foundation "Walk & Run" will start as part of the BMPK24 for the benefit of the Peter Maffay Foundation. You will receive a starting number in your congress bag when you check in at the BMPK, regardless of whether you want to run for a good cause or not.

The warm-up starts at 5:30 p.m. in the Conference hall before the starting signal is given at 6:30 p.m. on the dot. For runners, the course is approximately seven kilometers long. For walkers, the route is approx. 3 kilometers. Everyone else cheers at the finish line! We provide cool drinks at the finish line.

Of course, the "Walk & Run" is free of charge for all congress participants, as SERVIEW will pay the entry fee of 10 euros. All proceeds will be donated to the Peter Maffay Foundation. If you would also like to do something good for disadvantaged children, you can donate directly here!

For the three fastest women and the three fastest men we will of course have an award ready and celebrate this together on Thursday in the Conference hall. There will be no timekeeping for all runners and walkers.

More about the "Walk & Run"

I have already booked, but now I cannot participate. Is it possible to cancel the participation?

Yes, cancellation is possible. In case of cancellation of the registration we charge the following fees, depending on the cancellation date:

  • Until January 31, 2024, we charge 50% of the event price including training and/or workshop fees.
  • Until March 31, 2024, we charge 75% of the event price including training and/or workshop fees.
  • From 01 April 2024 or in case of no-show of the participant, we will charge the full participation fee.

The cost of cancellation of the booked hotel room from the booking until the day of arrival is 90% of the fees. From the day of arrival or in case of no-show 100% of the fees are due. The cancellation must be made in writing. Of course, a substitution of the registered participant is possible.

Is there a room contingent for the Conference participants?

We offer overnight accommodation in the conference hotel together with the Conference nuggets as attractive packages. You can select these when you register. We recommend that you book early, as the contingents are limited.

Will the presentations of the lectures be distributed?

We do not plan to distribute the presentation centrally. If you are interested, please contact the respective speaker directly.

What does the BMPK do for sustainability?

Our aim is to make the BMPK more sustainable step by step.

We have expanded the measures in the areas of infrastructure, waste and content and will offer a comprehensive reusable concept in cooperation with the Lufthansa Conference Center.

We are proud to have selected Lufthansa Seeheim as a partner that has been awarded the GreenSign Hotel Level 4 out of 5 certification.

Are dogs allowed on the BMPK?

Dogs are generally permitted in the Lufthansa Conference Center. However, this does not apply to hygiene areas such as the restaurant. The BMPK (Conference+Expo) can be noisy and crowded, so we cannot allow dogs to stay there for the sake of the animal.

Exceptions are assistance dogs (e.g. guide dogs for the blind).

Can I charge my electric car at the BMPK?

A total of 14 modern e-charging stations are available in the parking garage on level -2.1. These charging stations are a cooperation with Vattenfall, a reliable partner that offers a sustainable charging solution for electric vehicles in the region.

The charging speed and further details on the costs and compatibility of the charging stations can be found in the Vattenfall InCharge app. The app provides you with information on the maximum charging capacity of the stations, the tariffs offered and the types of charging connection supported. This gives you a transparent overview of the charging processes and helps you to plan your electric mobility in the best possible way.