Map & compass for your BMPK trip: Welcome to the ITSM Trail!

What a challenge it is to find your way through the endless expanses of IT service management - and not lose your bearings among all the new developments, trends and technologies! But don't worry, at the SERVIEW Summit BMPK24 we'll show you the way: as one of three themed trails, our ITSM trail will guide you unerringly through Europe's largest IT expo and the spectacular Wild WestConference. This trail is a must for ITSM managers, their teams and anyone interested in the optimization of IT services and the management of IT infrastructures.

At the trail, experts share their knowledge and practical experience in IT service management: from exciting keynotes and specialist presentations to exhibition stands from well-known industry players and interactive workshops - here you will find everything you need to take your ITSM skills to the next level.

Whether you are interested in ITIL, DevOps or specific tools, the ITSM Trail offers you the opportunity to meet like-minded people, exchange experiences and broaden your horizons. It's high time to embark on a journey of discovery through the world of ITSM - an unforgettable adventure awaits you!

Three paths - one goal

In addition to the ITSM Trail, this year's SERVIEW Summit BMPK24 will also take you on two other trails: the Agile Trail, focused on agile topics, and the PM Trail, specifically geared towards project management.

Follow a specific trail or combine the themed trails to get the most out of your knowledge journey. Your choice!

Highlights for all Conference pioneers

All trails have one thing in common: entertaining event highlights await you at the finish line! Lace up your running shoes for a good cause at the Peter Maffay Foundation's "Walk & Run", get into conversation between barbecues and campfires at the evening "Round Up & Bonfire" and experience a real western atmosphere at our big "Wild Wild Best Party " - including lasso throwing, dressing up and a live concert by country band Truck Stop.

It is this special mixture of professional exchange, further training, networking and fun that makes the SERVIEW Summit BMPK24 so unique. Come and see for yourself!

Our speakers & ITSM experts

Steffen Behnke
Head of IT - CIO
Prefere Resins

Tim Cole
Speaker and author on digitalization

Ralf Jagow
IT Process Management Expert

Tobias Maiwald
Senior Change & Transformation Manager
s.Oliver Group

IT service management in focus: An excerpt from our presentations

How can Problem Management be successfully introduced? What needs to be considered when implementing ITIL? And how does IT 2.0 work in SMEs? Our speakers will provide insights into their day-to-day work and report on their experiences - covering successes, but also challenges and learning processes. Let us inspire you!


Modern IT 2.0 in SMEs: How does it work and is it a question of cost?

Steffen Behnke, Head of IT - CIO, Prefere Resins

ITILv3 - ITILv4 - Agile - DevOps - an ITSM Journey

Peter Pinzer, Enterprise IT Architect, DATEV


Experience Exchange - The Saloon Talk about ITIL implementation

Nina Heinze, Senior Consultant, SERVIEW

Best practice introduction of problem management: How can it be done to have a lasting effect?

Ralf Jagow, IT Process Management Expert, VTG

Haven't found the lecture you want yet?

In the BMPK app you will find all presentations from the Project Management Trail. Browse through and discover the entire Conference and Expo program! Practical: Here you can put together your personal agenda in the calendar and network with others before the event.

To the web app App Download

Meeting place for industry giants: Exhibitors at the Expo

Renowned IT servicemanagement companies, including industry giants such as Atlassian, ivanti and HaloITSM, await you as exhibitors at Europe's largest IT expo. Here you have the chance to get to know innovative IT solutions, talk shop with experts and make valuable contacts!


What can you expect on the ITSM Trail?

  • Exchange ideas with leading experts in the field of IT service management

  • Expand your professional network

  • Gain insights into the latest ITSM trends and developments

  • Acquire sound service management knowledge in training courses

  • Learn how ITSM methods & frameworks enable innovative solutions to complex problems

Workshops and training courses for hot know-how

Numerous workshops and training sessions will also take place as part of the Pre-Congress from May 13 to 15, 2024. Perfect for expanding your specialist knowledge!

ITIL 4 Foundation

The ITIL 4 Foundation training teaches basic IT service management concepts for effective processes and improved service quality according to the latest ITIL 4 standards.

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ITIL 4 Overview

This workshop provides a comprehensive insight into ITIL 4 in order to understand and apply basic principles for efficient IT service management.

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ITIL 4 How to implement

This training enables the successful implementation of ITIL principles to enable efficient service processes and continuous improvement in companies.

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One room, six manufacturers, six tables, six 45-minutesessions and a charged atmosphere: that's the concept behind the ITSM-TOOL MEETUP. You can find an overview in the BMPK app.

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ITSM simulation Apollo 13

In the Apollo simulation, you will experience ITSM in practice in order to master the application of ITIL 4 concepts in real scenarios.

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ITIL 4 Cloud

The ITIL 4 Cloud training provides practical knowledge for the effective integration of cloud services into IT service management processes and strategies.

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ITIL 4 Plan, Implement & Control

ITIL 4 Plan, Implement & Control (PIC) training: Practical knowledge for the planning, implementation and control of ITIL 4 processes and strategies.

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ITIL 4 Monitor, Support & Fulfil (MSF)

ITIL 4 Monitor, Support & Fulfil (MSF) training: Practice-oriented training for monitoring, support and fulfillment of ITIL 4 principles.

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Brave ITSM heroes wanted: SERVIEW BESTEXPERT Award 2024

The presentation of the SERVIEW BESTEXPERT Award is once again a shining highlight at the BMPK! This coveted prize will be awarded in three categories in future: ITSM, Project Management and Agility. An independent jury of experts has the challenging task of selecting two finalists in each category from the numerous applications submitted by IT organizations or individuals. These top performers will then have the opportunity to present their pioneering projects to the audience in short form.

The ultimate decision on who ultimately wins the BESTEXPERT Award 2024 is entirely up to the public. The BMPK participants decide which visionary pioneering achievements should be honored.

Register your project now and win the BESTEXPERT Award!

You want to present your project on business-IT alignment to the experts and win the prestigious SERVIEW BESTEXPERT Award? Then register now: Contact us, briefly describe your innovation and present your project to the expert jury!

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