1000+ participants | 60+ speakers | 50+ exhibitors
#1 Conference & EXPO
FOR ITSM, ESM,
ITOM & ITAM
May 19 to 23, 2025 Seeheim-Jugenheim
Program & Speakers
The program
Pre-Conference
May 19 to May 20, 2025
- Trainings: 13+ innovative and engaging trainings that will take your knowledge to the next level
- Special event: The SERVIEW Summit25 Come2gether offers a perfect opportunity for all participants to get to know each other in a relaxed and friendly atmosphere. Look forward to refreshing drinks and an inspiring environment that encourages the exchange of ideas and making new contacts.
Conference & Expo
May 21 to May 23, 2025
- Main congress: 60+ speakers present rousing keynotes and captivating specialist lectures - a concentrated load of expert knowledge.
- Summit-Expo: 50+ renowned exhibitors welcome you to Europe's largest trade fair for IT best practices.
- Special events: From networking parties and a charity run to the presentation of the BESTEXPERT Award - an unforgettable experience.
The whole program in the SERVIEW Summit app
Get a comprehensive overview of the programme and exhibitors with our Summit app thanks to the interactive hall plan and personalized calendar. Use push notifications for the latest news and highlights so you never miss an important event - all conveniently on your cell phone.
Available soon
Discover the diversity of the SERVIEW Summit
Our tokens not only grant you access to our Conference and the Expo, but also open the doors to exciting & intensive training sessions - depending on the token booked. Immerse yourself in a world full of innovation and knowledge exchange and find your personal jackpot!
Networking and more - only with us!
These were the Keynote Speakers 2024!
Benjamin Beinroth
CIO IT & Processes
Fressnapf Holding SE
The title of this talk is on the move: Patience, curiosity and the art of waiting for inspiration
Tim Cole
Speaker and author on digitalization
Lecture title: Wild Wild Web - What the history of the Wild West teaches us about the future of the digital society
Tobias Guenthoer
Senior Vice President IT/CIO
Stada Pharmaceuticals
Lecture title: Trends in digital transformation: the balancing act between "fixing the basics" and "agile innovation"
Christoph Holz
Speaker AI and Digitalization
Lecture title: What we can learn from Winnetou about digital leadership
Richard de Hoop
Speaker and author
"Coming soon to this city: The real lecture title gallops through the Wild West of knowledge to us - stay tuned!"
Marco Bichel
Managing Director
SERVIEW
"Our presenter is like a knowledgeable sheriff who guides us safely through the exciting prairie of knowledge."
Byron Nicolaides
CEO and Founder
PeopleCert
Lecture title: PeopleCert: Fostering the Ecosystem of Global Best Practices
Kristin Seyboth
CIO Schwäbisch Hall
Lecture title: BIT gives wings - The bottom-up agile transformation of business & IT
Michael Kresse
Owner
SERVIEW
"With our experienced moderator at the helm, we navigate like experienced explorers through the uncharted expanses of knowledge."
Roy Verdonk
Dance Choreographer
Our special guest, a virtuoso of the dance floor, will enchant us with movements and rhythms that are as captivating and free as a dance by the light of a campfire
These were the speakers in 2024!
Michael Baumann
Consultant & Trainer
SERVIEW
Markus Bause
VP Products
PeopleCert
Kai Becker
Portfolio Owner ITSM
Seibert Media
Lecture title: Service management in non-IT areas - opportunities & challenges in various corporate contexts
Nicole Becker
Senior Application Consultant
Hays AG
Presentation title: In the saddle of efficiency: Process optimization with Servicedesk Plus in the Wild West of IT
Steffen Behnke
Head of IT - CIO
Prefere Resins
Lecture title: Modern IT 2.0 in SMEs - how does it work and is it a question of cost?
Katja Bilsing
Consultant & Trainer
SERVIEW
Alexander Bremer
Consultant & Trainer
SERVIEW
Julia Brinkmann
Agile Coach
Commerzbank
Presentation title: The agile journey of Commerzbank - Our learnings
Roland Csombai
Business Development & Strategic Accounts
Lomnido
Lecture title: From Silos to Synergies: Seamless Services the Key to Increasing Efficiency
Matthias Dietrich
Head of Sales
OMNINET
Lecture title: Dialogue lecture: Individualization meets standardization - efficiency thanks to low code & AI
Daniel Dubbel
Agile Coach & Consultant
DB-Systel
Lecture title: Self-organization needs leadership. Hierarchy, leadership, agility and self-organization are not contradictory.
Benjamin Döll
Managing Director
OMNIVOLUTION
Lecture title: Dialogue lecture: Individualization meets standardization - efficiency thanks to low code & AI
Steven Eck
Group IT Production Director
B&B Hotels
Lecture title: Service management in non-IT areas - opportunities & challenges in various corporate contexts
Nils Ehlers
Head of IT
Magistrate of the City of Bad Homburg v. d. Höhe
Lecture title: Field report on the digitalization strategy of the city of Bad Homburg v. d. Höhe
Dominik-Erik Otto
Advisory Solution Consultant
ServiceNow
Lecture title: GenAI: Current progress and strategies for the real world
Samuel Farag
Solutions Consultant
Frends Germany GmbH
Presentation title: ITSM integration and automation - made easy with Frends
Marius Förster
Senior IT Governance Manager
s.Oliver Group
Lecture title: Outcome-Driven IT Governance: Success factors and best practices
Jochen Geißer
Sales & Key Account Management
PLANTA Project Management Systems
Presentation title: Project management suite for all requirements - even a cowboy needs his tools
Radu Gheorghiu
Consultant & Trainer
SERVIEW
Sven S. Grünholz
Head of DACH Region
ONEiO Cloud GmbH
Presentation title: ONEAi® the next revolutionary technology from ONEiO in the field of SIAM and integration.
Michael Heyn
Head of Consulting
SERVIEW
Axel Himmelreich
Solution Sales Digital Process Solutions
SVA System Vertrieb Alexander
Lecture title: "Will AI eat my job?" - A discussion on the place of humans in the future
Björn Hinrichs
Head of Upskilling
SERVIEW
Andy Hoegner
Solution Architect Service Management Solutions
SVA System Vertrieb Alexander
Lecture title: From Ah-ha, to Oh-wow: Service Financial Management as a springboard to new opportunities in service delivery.
Stefan Hornik
IT Service Manager CIO Office Group IT
Dussmann Group
Lecture title: Marry me - The harmonious marriage of HR and IT in Service Management at Dussmann
Alexandra Hänig
Head of IT Multi Project Assurance
DB-Cargo
Lecture title: Mountaineering - what can I take with me into PM / my job?
Sebastian Hübner
Ki Pioneer
Lecture title: Leads on autopilot with AI and social media - a proven system
Andreas Imiela
Director End User Computing
GISA GmbH
Lecture title: How new technologies promote customer centricity: ChatBots, Microsoft Teams and Copilot in focus
Oliver Imm
Consultant & Trainer
SERVIEW
Ralf Jagow
IT Processmanagement Expert
VTG
Lecture title: Best practice introduction of problem management - how to do it so that it has a sustainable effect
Henning Jansen
Product Owner HOUSE OF MOBILE
DB-Systel
Lecture title: Self-organization needs leadership. Hierarchy, leadership, agility and self-organization are not contradictory.
Harald Kluge
Consultant & Trainer
SERVIEW
Robert Kreher
Head of Solution Consulting France & DACH
OpenText
Lecture title: Gunslingers of IT: Targeted Strategies for Efficient IT Service Management
Andrea Kremer
Consultant & Trainer
SERVIEW
Wolfgang Krüger
Consultant & Trainer
SERVIEW
Erik Kurths
Consultant & Trainer
SERVIEW
Marcus Küppers
Senior Solution Engineer Jira Service Management
Atlassian
Lecture title: "Will AI eat my job?" - A discussion on the place of humans in the future
Christian Lehmann
Consultant & Trainer
SERVIEW
Andreas Lehnert
Managing Director
UnitedCreation
Sebastian Lendl
Consultant & Trainer
SERVIEW
Fabian Lenz
UX / UI Lead, Usability Engineer
HUK-COBURG
Lecture title: UX (R) Evolution - real user-centricity in the digital product development process
Carmen Listl
Expert Digitalization Production
BMW Group
Lecture title: Digital transformation of engineering processes for modern production systems
Tobias Maiwald
Senior Transformation Manager
s.Oliver Group
Lecture title: Outcome-Driven IT Governance: Success factors and best practices
Thomas Marenich
Consultant & Trainer
SERVIEW
Maximilian Mörtl
Team Leader Processes Service Management
Consulting4IT
Presentation title: Next Level Incident Management - The Evolution of a Classic Process
Stephan Müllenbach
Business Development Mgr. FinOps
SVA System Vertrieb Alexander
Lecture title: Cost Optimization in the Wild West of IT - On a Treasure Hunt for Cost Transparency
Roland Pfenninger
Team Leader IT Service Management
Zurich Airport
Lecture title: Gunslingers of IT: Targeted Strategies for Efficient IT Service Management
Peter Pinzer
Enterprise IT architect
DATEV
Lecture title: ITILv3 - ITILv4 - Agile - DevOps an ITSM Journey
Vera Rauch
UX Professional
HUK-COBURG
Lecture title: UX (R) Evolution - real user-centricity in the digital product development process
Francesco Lo Russo
Consultant Service Management
Consulting4IT
Presentation title: Next Level Incident Management - The Evolution of a Classic Process
Gianmarco Rubino
Managing Director
HaloITSM
Niklas Rößler
Business Development ESM
Bechtle Hamburg
Presentation title: HaloITSM: The future of the service desk with AI. Human intelligence meets artificial intelligence
Dr.-Ing. Miriam Sasse
Lead Agile Transformation
S&N Group
Lecture title: SWITCH: Changing patterns of thought and action
Alexander Schlegel
Global Team Lead Project Mgmt.
Vitesco Technologies IT
Lecture title: Closing the loop - data integration of applications
Andreas Schmid
Director, Sales Engineering
Ivanti Germany
Lecture title: Service management in transition - into the future with AI
Ekkehard Schmider
Customer Engagement Executive
Company QAWare
Lecture title: Artificial intelligence: How to bring transformative technologies into the company
Paula Schmidt
ESM Consultant
FUTUREDAT
Lecture title: Marry me - The harmonious marriage of HR and IT in Service Management at Dussmann
David Schmitt
Senior Management Consultant & Founder
GentlemenGroup GmbH
Lecture title: How new technologies promote customer centricity: ChatBots, Microsoft Teams and Copilot in focus
Torsten Schneider
Consultant & Trainer
SERVIEW
Karen Schuster
Technology Advocate
SVA System Vertrieb Alexander
Lecture title: Cost Optimization in the Wild West of IT - On a Treasure Hunt for Cost Transparency
Tobias Stender
Head of Competence Center ESM
Bechtle Hamburg
Presentation title: HaloITSM: The future of the service desk with AI. Human intelligence meets artificial intelligence
Johannes Stephan
System Engineer
SVA System Vertrieb Alexander
Lecture title: From Ah-ha, to Oh-wow: Service Financial Management as a springboard to new opportunities in service delivery.
Monika Straßner
Consultant
Lufthansa Industry Solutions
Presentation title: SAFe meets OPS - Integration of Operations (AMS) into SAFe processes.
Silke Theison
Member of the Management Board
DCON Software & Service AG
Lecture title: Are we decision-impotent - can we or don't we want to?
Mohamed Thorand
Agile Coach - Digital Transformation
Commerzbank
Presentation title: The agile journey of Commerzbank - Our learnings
Marcus Wagner
Consultant & Trainer
SERVIEW
Noèl Funke
Information Security & Risk Manager
Hackers4Good e.V.
Lecture title: We don't need you at all ... there is cyber insurance!
Arne Wollenhaupt
Consultant & Trainer
SERVIEW
Tobias Zafke
Business Director
Lufthansa Industry Solutions
Presentation title: SAFe meets OPS - Integration of Operations (AMS) into SAFe processes.