The program

Pre-Conference

May 13 to May 15, 2024

  • Workshops: 7 workshops guarantee exciting insights into IT topics such as Scrum, ITIL 4 or Design Thinking.
  • Trainings: 14 innovative and engaging trainings that will take your knowledge to the next level.
  • Pony Express: 3 options to get the most out of your BMPK visit.

Conference & Expo

May 15 to May 17, 2024

  • Main congress: 60+ speakers present rousing keynotes and captivating specialist lectures - a concentrated load of expert knowledge.
  • BMPK-Expo: 50+ renowned exhibitors welcome you to Europe's largest trade fair for IT best practices.
  • Special events: From networking parties and a charity run to the presentation of the BESTEXPERT Award - an unforgettable experience.

The whole program in the BMPK24 app

Get a comprehensive overview of the programme and exhibitors with our BMPK app thanks to the interactive hall plan and personalized calendar. Use push notifications for the latest news and highlights so that you never miss an important event - all conveniently on your cell phone.

To the web app Download app

Discover the diversity of the SERVIEW Summit

Our Nuggets not only grant you access to our Conference and the Expo, but also open the saloon doors to exciting workshops, intensive training sessions and a unique Pony Express experience - depending on the Nugget you book. Immerse yourself in a world full of innovation and knowledge exchange and find your personal (gold) nugget.

Secure tickets now


Our three topic paths: PM, ITSM & Agile - the choice is yours!

Experience three thematic paths at the SERVIEW Summit: PM, ITSM and Agile. Experts offer their knowledge in keynotes, workshops and presentations. Choose or combine trails for a customized learning experience.



Keynote Speaker


Benjamin Beinroth
CIO IT & Processes
Fressnapf Holding SE

The title of this talk is on the move: Patience, curiosity and the art of waiting for inspiration


Tim Cole
Speaker and author on digitalization
 

Lecture title: Wild Wild Web - What the history of the Wild West teaches us about the future of the digital society

 


Tobias Guenthoer
Senior Vice President IT/CIO
Stada Pharmaceuticals

Lecture title: Trends in digital transformation: the balancing act between "fixing the basics" and "agile innovation"


Christoph Holz
Speaker AI and Digitalization
 

Lecture title: What we can learn from Winnetou about digital leadership

 


Richard de Hoop
Speaker and author
 

"Coming soon to this city: The real lecture title gallops through the Wild West of knowledge to us - stay tuned!"


Marco Bichel
Managing Director
SERVIEW 

"Our presenter is like a knowledgeable sheriff who guides us safely through the exciting prairie of knowledge."


Byron Nicolaides
CEO and Founder
PeopleCert

Lecture title: PeopleCert: Fostering the Ecosystem of Global Best Practices


Kristin Seyboth
CIO Schwäbisch Hall
 

Lecture title: BIT gives wings - The bottom-up agile transformation of business & IT


Michael Kresse
Owner
SERVIEW 

"With our experienced moderator at the helm, we navigate like experienced explorers through the uncharted expanses of knowledge."


Roy Verdonk
Dance Choreographer
 

Our special guest, a virtuoso of the dance floor, will enchant us with movements and rhythms that are as captivating and free as a dance by the light of a campfire

 

Speakers


Michael Baumann
Consultant & Trainer
SERVIEW


Markus Bause
VP Products
PeopleCert


Kai Becker
Portfolio Owner ITSM
Seibert Media

Lecture title: Service management in non-IT areas - opportunities & challenges in various corporate contexts


Nicole Becker
Senior Application Consultant
Hays AG 

Presentation title: In the saddle of efficiency: Process optimization with Servicedesk Plus in the Wild West of IT


Steffen Behnke
Head of IT - CIO
Prefere Resins 

Lecture title: Modern IT 2.0 in SMEs - how does it work and is it a question of cost?


Katja Bilsing
Consultant & Trainer
SERVIEW


Alexander Bremer
Consultant & Trainer
SERVIEW


Julia Brinkmann
Agile Coach
Commerzbank 

Presentation title: The agile journey of Commerzbank - Our learnings


Roland Csombai
Business Development & Strategic Accounts
Lomnido

Lecture title: From Silos to Synergies: Seamless Services the Key to Increasing Efficiency


Matthias Dietrich
Head of Sales
OMNINET 

Lecture title: Dialogue lecture: Individualization meets standardization - efficiency thanks to low code & AI

 


Daniel Dubbel
Agile Coach & Consultant
DB-Systel 

Lecture title: Self-organization needs leadership. Hierarchy, leadership, agility and self-organization are not contradictory.


Benjamin Döll
Managing Director
OMNIVOLUTION 

Lecture title: Dialogue lecture: Individualization meets standardization - efficiency thanks to low code & AI


Steven Eck
Group IT Production Director
B&B Hotels

Lecture title: Service management in non-IT areas - opportunities & challenges in various corporate contexts


Nils Ehlers
Head of IT
Magistrate of the City of Bad Homburg v. d. Höhe

Lecture title: Field report on the digitalization strategy of the city of Bad Homburg v. d. Höhe


Dominik-Erik Otto
Advisory Solution Consultant
ServiceNow

Lecture title: GenAI: Current progress and strategies for the real world


Samuel Farag
Solutions Consultant
Frends Germany GmbH

Presentation title: ITSM integration and automation - made easy with Frends


Marius Förster
Senior IT Governance Manager
s.Oliver Group 

Lecture title: Outcome-Driven IT Governance: Success factors and best practices


Jochen Geißer
Sales & Key Account Management
PLANTA Project Management Systems

Presentation title: Project management suite for all requirements - even a cowboy needs his tools


Radu Gheorghiu
Consultant & Trainer
SERVIEW


Sven S. Grünholz
Head of DACH Region
ONEiO Cloud GmbH

Presentation title: ONEAi® the next revolutionary technology from ONEiO in the field of SIAM and integration.


Michael Heyn
Head of Consulting
SERVIEW


Axel Himmelreich
Solution Sales Digital Process Solutions
SVA System Vertrieb Alexander

Lecture title: "Will AI eat my job?" - A discussion on the place of humans in the future


Björn Hinrichs
Head of Upskilling
SERVIEW


Andy Hoegner
Solution Architect Service Management Solutions
SVA System Vertrieb Alexander

Lecture title: From Ah-ha, to Oh-wow: Service Financial Management as a springboard to new opportunities in service delivery.


Stefan Hornik
IT Service Manager CIO Office Group IT
Dussmann Group

Lecture title: Marry me - The harmonious marriage of HR and IT in Service Management at Dussmann


Alexandra Hänig
Head of IT Multi Project Assurance
DB-Cargo 

Lecture title: Mountaineering - what can I take with me into PM / my job?


Sebastian Hübner
Ki Pioneer
 

Lecture title: Leads on autopilot with AI and social media - a proven system


Andreas Imiela
Director End User Computing
GISA GmbH

Lecture title: How new technologies promote customer centricity: ChatBots, Microsoft Teams and Copilot in focus


Oliver Imm
Consultant & Trainer
SERVIEW


Ralf Jagow
IT Processmanagement Expert
VTG 

Lecture title: Best practice introduction of problem management - how to do it so that it has a sustainable effect


Henning Jansen
Product Owner HOUSE OF MOBILE
DB-Systel 

Lecture title: Self-organization needs leadership. Hierarchy, leadership, agility and self-organization are not contradictory.


Harald Kluge
Consultant & Trainer
SERVIEW


Robert Kreher
Head of Solution Consulting France & DACH
OpenText

Lecture title: Gunslingers of IT: Targeted Strategies for Efficient IT Service Management


Andrea Kremer
Consultant & Trainer
SERVIEW


Wolfgang Krüger
Consultant & Trainer
SERVIEW


Erik Kurths
Consultant & Trainer
SERVIEW


Marcus Küppers
Senior Solution Engineer Jira Service Management
Atlassian

Lecture title: "Will AI eat my job?" - A discussion on the place of humans in the future


Christian Lehmann
Consultant & Trainer
SERVIEW

Photo: Andreas Lehnert


Andreas Lehnert
Managing Director
UnitedCreation 


Sebastian Lendl
Consultant & Trainer
SERVIEW


Fabian Lenz
UX / UI Lead, Usability Engineer
HUK-COBURG 

Lecture title: UX (R) Evolution - real user-centricity in the digital product development process


Carmen Listl
Expert Digitalization Production
BMW Group 

Lecture title: Digital transformation of engineering processes for modern production systems


Tobias Maiwald
Senior Transformation Manager
s.Oliver Group 

Lecture title: Outcome-Driven IT Governance: Success factors and best practices


Thomas Marenich
Consultant & Trainer
SERVIEW


Maximilian Mörtl
Team Leader Processes Service Management
Consulting4IT

Presentation title: Next Level Incident Management - The Evolution of a Classic Process


Stephan Müllenbach
Business Development Mgr. FinOps
SVA System Vertrieb Alexander

Lecture title: Cost Optimization in the Wild West of IT - On a Treasure Hunt for Cost Transparency


Roland Pfenninger
Team Leader IT Service Management
Zurich Airport

Lecture title: Gunslingers of IT: Targeted Strategies for Efficient IT Service Management


Peter Pinzer
Enterprise IT architect
DATEV 

Lecture title: ITILv3 - ITILv4 - Agile - DevOps an ITSM Journey


Vera Rauch
UX Professional
HUK-COBURG 

Lecture title: UX (R) Evolution - real user-centricity in the digital product development process


Francesco Lo Russo
Consultant Service Management
Consulting4IT

Presentation title: Next Level Incident Management - The Evolution of a Classic Process


Gianmarco Rubino
Managing Director
HaloITSM


Niklas Rößler
Business Development ESM
Bechtle Hamburg

Presentation title: HaloITSM: The future of the service desk with AI. Human intelligence meets artificial intelligence


Dr.-Ing. Miriam Sasse
Lead Agile Transformation
S&N Group 

Lecture title: SWITCH: Changing patterns of thought and action


Alexander Schlegel
Global Team Lead Project Mgmt.
Vitesco Technologies IT 

Lecture title: Closing the loop - data integration of applications


Andreas Schmid
Director, Sales Engineering
Ivanti Germany

Lecture title: Service management in transition - into the future with AI


Ekkehard Schmider
Customer Engagement Executive
Company QAWare

Lecture title: Artificial intelligence: How to bring transformative technologies into the company


Paula Schmidt
ESM Consultant
FUTUREDAT

Lecture title: Marry me - The harmonious marriage of HR and IT in Service Management at Dussmann


David Schmitt
Senior Management Consultant & Founder
GentlemenGroup GmbH

Lecture title: How new technologies promote customer centricity: ChatBots, Microsoft Teams and Copilot in focus


Torsten Schneider
Consultant & Trainer
SERVIEW


Karen Schuster
Technology Advocate
SVA System Vertrieb Alexander 

Lecture title: Cost Optimization in the Wild West of IT - On a Treasure Hunt for Cost Transparency


Tobias Stender
Head of Competence Center ESM
Bechtle Hamburg

Presentation title: HaloITSM: The future of the service desk with AI. Human intelligence meets artificial intelligence


Johannes Stephan
System Engineer
SVA System Vertrieb Alexander 

Lecture title: From Ah-ha, to Oh-wow: Service Financial Management as a springboard to new opportunities in service delivery.


Monika Straßner
Consultant
Lufthansa Industry Solutions 

Presentation title: SAFe meets OPS - Integration of Operations (AMS) into SAFe processes.


Silke Theison
Member of the Management Board
DCON Software & Service AG

Lecture title: Are we decision-impotent - can we or don't we want to?


Mohamed Thorand
Agile Coach - Digital Transformation
Commerzbank 

Presentation title: The agile journey of Commerzbank - Our learnings


Marcus Wagner
Consultant & Trainer
SERVIEW


Noèl Funke
Information Security & Risk Manager
Hackers4Good e.V.

Lecture title: We don't need you at all ... there is cyber insurance!


Arne Wollenhaupt
Consultant & Trainer
SERVIEW 


Tobias Zafke
Business Director
Lufthansa Industry Solutions 

Presentation title: SAFe meets OPS - Integration of Operations (AMS) into SAFe processes.